Help - Animated Greeting Cards
Here you will find frequently asked questions and their answers to help you.
What does it cost?
First of all: THERE ARE NO HIDDEN COSTS!We will never ask you to pay us out of anything. Only if you pay by themselves from 12 € or 20 €, you can send 1 year or 2 years, our cards as often.
Additional costs will not arise. Registration is free, too. After registration you can decide when and how much you want to pay. You can always extend to renew your contract or time.
How do I extend my membership?
BIC-/SWIFT-Code: DUSSDEDDXXX
How do I send an animated greeting card?
The greeting card mailing is easy and fast.
Quick Guide:
Enter the e-mail address of the recipient and click on "Save recipients".
Then click on "Send Greeting Card".
detailed:
You must be eingeloogt. Your name must be upper right,
You can send a card either to a single recipient or to multiple recipients. This will create a recipient list must contain at least one receiver.
Recipients to whom you want to send a greeting card on a regular basis, you can store in your address list.
Procedure: First, select an animated greeting card and click it. It appears now the selected greeting card as a movie. Underneath you can enter your greeting text.
Then you can click Preview. The animated greeting card from new plays, which appears at the end of your personal greeting. By clicking Send you get to the next page. There, the animated greeting card is sent. You do not have to wait until the end of the card in the preview.
You now have the option of animated greeting card to send to one or more receivers, where you type in the recipient, or select from your address book.
Enter the first name, last name and e-mail address of the recipient and select "Insert recipient in the recipient list." Thus the recipient is registered in the recipient list.
Or you can select addresses from your address book. These therefore are also added to the list of recipients.
You may enter as many recipients in the list. The greeting card is sent to all recipients stored in this list.
By entering a date in "Send in the" time lag, the map sent to the specified date.
"Save recipients in the Address Book" checkbox for your Recipient Name in the address book is stored. Pre-existing addresses are not stored twice in the address book.
Clicking "Send Greeting Card" on the card and is on its way to the receivers.
How can I send an email to all my contacts in my address book or how can I post an e-card in Facebook?
Please send a customer-ready finished e-card to yourself In the email you get is the link to include an e-card,
you can cut and then post or include in the series mails / letters to customers.
How do I know that my recipient received the card?
Next to each card that you have sent, you will see the status of the delivery to each of your recipients:
seen: yes means that your recipient has viewed your ecard. You received a confirmation email about this case.
seen: no means that the card is sent, but the recipient didnt look at it. Please note that some emailprovider declaire our emails as junkmail, so maybe you will find the ecard in the junk folder.
If your ecard is nowhere neather in the sent folder nor in the waiting queque folder then there must be a mistake.
Please try it again by following the instruction "How do I sent an animated greeting card?" above.
Why cant the receiver open the e-card?
To open and play our e-cards a Flash Player is required.
This can be downloaded for free, just google it.
Iphones and Ipads usually can not play Flash animations (our e-cards).
Why do I suddenly no longer have to enter text into the greeting card, although I am registered?
You must click on the card itself or on "more". When you are click to preview there are no text field.
Why landing the automatic email password in the Spam folder or why I can not read this?
Please use in the password no accents, since they are not, the system can be identified.
You can modify your email and / or your password easily. If you can not log in because the case
just described has occurred, please contact us.
I send you the data and then please change your password down so that it contains no more accents.
Where can I see when my subscription expires?
This is always when you signed up on the home page top right.
Please remember, these are the cards no subscription - just run the day (no need to termination) from.
If you still want to send greeting cards, must
They encourage this by following the instructions in extended time customers:
http://www.bewegte-grusskarten.de/index.php?bw_mode=user_payment
The display of the card does not work?
To view the cards you need the Adobe Flash Player, which you can download here: Flash Player update. He usually is already installed on your computer.Can you send the selected greeting card with the same personal greeting text to multiple recipients?
Yes, you can enter a number of recipients and send it simultaneously to the card. The receiver can be stored permanently.A card has not arrived at the receiver. How can that be?
This is unfortunate, is not in our service. The non-delivery may have different reasons. Once the e-mail address may be incorrect. Or the recipient has a spam filter set too high. These often happens with free email clients like gmx - so you have to look in your spam file. These are the most common reasons. It is exactly like a regular mail. Our service can only send the notification email, but do not guarantee that this will be read by the recipient.I have an account but not paid for more days. How can I send a card?
Log in with your name and password. Then go to the Customer menu. There you can "extend customer time" at one or buy 2 years.I want to enter my data and my account information. It is the message that I'm already on the system, because I have not the steps carried out continuously. What can I do?
Log in with your name and password. Then go to the Customer menu. There you can "extend customer time" at one or buy 2 years.The preview of e-cards will not work. Where is the problem?
There may be several reasons. The preview is displayed in a new window, called a pop-up window. We suspect that you have an Internet Security software such as Norton, Kaspersky or other popup-blocker use, interfere with the construction of the new window. You can define any clear-www.bewegte grusskarten.de as' trustworthy website "or the feature temporarily and turn on again after work.How many cards should I send?
Basically, the number is not limited.How do I pay?
Payment for moving-grusskarten.de via PayPal, the simple, secure and recognized in 190 countries, means of payment. If you still should not have a PayPal account you can register at the following link in just a few steps: www.paypal.de / registration. We also offer a payment option to wire transfer and direct debit.Arise with my registration costs or obligations?
The registration on bewegte-grusskarten.de is connected free of charge and with the exception of the recognition of our terms and conditions with no obligations.How can I cancel my registration?
The termination is not really necessary because a reservation paid before use and then to the end of the booked period without automatic renewal has validity. Received before the booking period, you will be notified via e-mail associated with the question of whether to extend the booking. Do not do this, you are also no further Kosten.Wollen be completely deleted from the system, please send us an email.Why can I not login, even though the fee has been paid and confirmed?
Check the spelling of your credentials. Note also case-sensitive. If you have received is perhaps no registration mail to the e-mail address incorrectly.When can I send the first e-card after I signed up?
Once you have paid by Paypal or bank debit card you can send it right away. If you transfer it can take, depending on the bank a few hours or up to 5 days.Where can I find the fees?
In the menu prices.At the receiver, no moving pictures are displayed. What can that be?
Since it is known as Flash movies is the recipient must be enabled and Flash installed. But this is on most computers by default prepared.Can I send myself a greetings card?
Yes, simply enter your e-mail address of the recipient.Is there a way of communication to me (possibly via e-mail), when my greetings card recipients have not been reached, eg wg. Errors in the e-mail address?
If the recipient's e-mail address is not reachable, you are in 95% of cases notified by e-mail.When the amount is debited when the payment method I chose direct debit?
The withdrawals are carried out once a week. So there may be between 1 and 8 days to take the amount is debited from your account. Make sure that at this time your account has insufficient funds.I have registered to use the greeting card offerings and paid the amount. When can I use the service?
If you transfer the activation takes 1-4 days.It is said time and again that the password is wrong?
On the home page type in the password and the e-mail very carefully and with no spaces.Did you observe the upper / lower case? If the Caps Lock key is pressed?
Type in your data again one, delete all the asterisks before and look much on the correct input.
No spaces, copy.
If everything does not help, you can request a new password.
